Cancellation and Refund Policy

Commercial subscribers purchasing a Buluyo Pro subscription (Monthly or Annual plan) for the first time are entitled to a full, unconditional refund within 14 calendar days of the initial purchase date, without any cancellation penalty.

If you are not completely satisfied with our software within the first 14 days, you may request a 100% refund of the subscription fee paid. Upon approval, your account reverts to the Free (Freemium) tier while all historical business data remains safely preserved.

Buluyo Pro subscriptions automatically renew at the end of each billing cycle (monthly or annually) using the stored payment method unless cancelled by the subscriber.

Subscribers may cancel automatic renewals at any time with a single click via the Buluyo Dashboard ('Subscription' tab) or directly through the Polar Customer Portal. Written cancellation requests can also be emailed to destek@buluyo.app or isletme@buluyo.app.

Cancellations take effect at the conclusion of the current paid billing cycle. You maintain uninterrupted access to all Pro features until the billing period concludes, and no subsequent renewal charges will be incurred.

To submit a refund request, send an email from your registered account address to destek@buluyo.app or isletme@buluyo.app, or initiate a request directly via the Polar Customer Portal.

Your request must include: (a) Business Name, (b) Registered Account Email, and (c) Polar Order / Checkout ID (or receipt confirmation).

Support Response SLA: Our team and Polar support review and acknowledge all refund and cancellation inquiries within 48 hours.

Refund Payout Timeline: Once approved, the refund is immediately dispatched to Polar's payment processing network. Funds are returned to the original payment card within 3–5 business days (depending on your card issuer's billing cycle, it may appear on statements within 5–10 business days).

Polar Software, Inc. is the Merchant of Record (MoR) for Buluyo digital software subscriptions, responsible for checkout operations, invoicing, currency conversion, and global tax compliance (VAT, GST, US Sales Tax).

Upon full or partial refund, any applicable sales tax or VAT collected on the transaction is automatically recalculated and refunded by Polar to the buyer.

Payment network interchange and processor fees incurred during the original transaction may be non-refundable pursuant to standard card network regulations.

In accordance with card network standards (Visa, Mastercard, American Express) and platform safety protocols, Polar Software, Inc. reserves the right to issue proactive refunds up to 60 days post-purchase if early risk indicators, suspicious transactions, or pre-chargeback alerts are detected.

When a proactive refund is executed by Polar, the related subscription is discontinued and the merchant is immediately notified by email. This measure safeguards both the merchant and the platform against excessive dispute fees ( per chargeback) and regulatory penalties.

Annual plans offer substantial upfront discounts (up to 25% savings, equivalent to 2 months free) in exchange for a full 12-month software commitment.

Following the expiration of the initial 14-day money-back guarantee, early cancellation of an annual subscription does not qualify for a pro-rata cash refund for unused months.

Your Buluyo Pro software access remains fully active until the end of the 12-month period, at which point the subscription will lapse without renewing.

Under the EU Consumer Rights Directive (2011/83/EU) and comparable international consumer legislation, statutory right of withdrawal typically applies for 14 days. However, for digital SaaS where immediate access is provided upon the customer's prior express consent and acknowledgment of loss of withdrawal rights at checkout, statutory withdrawal may be waived.

Notwithstanding statutory exemptions, Buluyo voluntarily provides the 14-Day Money-Back Guarantee set forth in Article 1 to all new subscribers as an unconditional contractual right.

If a scheduled subscription renewal charge fails, Polar and Buluyo initiate 3 automatic retry attempts spaced 3 days apart, accompanied by email notifications.

If payment is not settled after the 3rd retry, the account enters a 30-day suspension grace period. Existing appointments, client history, and settings are securely preserved, while new online booking intake is temporarily paused.

Accounts remaining in default for 90 days following suspension are permanently purged from the system.

Individual clients booking beauty, salon, or wellness appointments through Buluyo may cancel or reschedule reservations free of charge with zero penalties up to 2 hours prior to the scheduled start time.

Cancellations requested less than 2 hours before the appointment or unexcused no-shows are subject to the specific reservation policies of the selected salon or clinic.

For all subscription inquiries, refunds, invoices, or billing disputes:

Dedicated Support Email: destek@buluyo.app and isletme@buluyo.app (Response SLA: 48 hours)

Customer Service Phone: +90 850 840 96 39

Registered Electronic Mail (KEP): batuhan.mutlu@hs01.kep.tr

Headquarters Address: Yeni Mah. Ahmet Çavuş Cad. Taarruz F Blok No: 44 F İç Kapı No: 1 Kemer / Antalya, Turkey

Polar Customer Portal: https://polar.sh